Privacy Policy

Effective Date: 02 January 2026
Last Updated: 24 January 2026

AI Virtual Staff (“Company”, “we”, “our”, or “us”) operates an AI-powered platform that enables businesses to create and manage WhatsApp chatbots (“Services”). We are committed to protecting user privacy and complying with applicable data protection laws and Meta (WhatsApp) Platform Policies.

This Privacy Policy explains how we collect, use, store, and protect personal data.

1. Information We Collect

a. End-User Information (WhatsApp Users)

When an end user interacts with a WhatsApp bot created using our platform, we may process:

• Phone number

• WhatsApp profile name

• Messages and media sent to the bot

• Message timestamps

• Language and interaction metadata

b. Business Client Information

For businesses using our Services, we may collect:

• Business name and contact details

• Authorized user names and email addresses

• WhatsApp Business Account identifiers

• API usage and configuration data

c. Automatically Collected Information

• IP address

• Device and browser information

• Log files and usage analytics

• Error and performance data

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain our Services

• Enable automated WhatsApp conversations

• Improve AI responses and chatbot performance

• Monitor usage and prevent fraud or abuse

• Provide customer support

• Comply with legal and regulatory obligations

We do not sell personal data.

3. WhatsApp & Meta Platform Compliance

Our Services operate using the WhatsApp Business Platform and comply with:

• WhatsApp Business Messaging Policy

• Meta Platform Policies

• Applicable data protection requirements

Message data is processed only to provide the intended chatbot functionality and strictly according to business client instructions.

4. Data Sharing and Disclosure

We may share data only in the following circumstances:

• With Meta Platforms, Inc. as required to deliver WhatsApp messaging services

• With business clients who own the chatbot and conversation workflows

• With trusted service providers (hosting, analytics, security) under strict confidentiality obligations

• When required by law, regulation, or legal process

We do not share personal data for advertising or marketing purposes.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our Services

• Fulfill contractual and legal obligations

• Resolve disputes and enforce agreements

Business clients may request deletion of conversation data at any time.

6. Data Security

We implement appropriate technical and organizational security measures, including:

• Encryption of data in transit and at rest

• Secure API authentication and access controls

• Restricted internal access to personal data

• Continuous monitoring for unauthorized access

While we take reasonable measures, no method of transmission or storage is completely secure.

7. User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data

• Request correction or deletion

• Restrict or object to processing

Requests can be submitted by contacting us at:

📧 privacy@aivirtualstaff.co.in

8. Business Responsibilities

Businesses using our platform are responsible for:

• Informing their end users about data usage

• Obtaining all required user consents

• Ensuring compliance with applicable local privacy and data protection laws

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted at:

👉 https://www.aivirtualstaff.co.in/privacy-policy

The updated policy will be effective as of the date listed at the top of this page.